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By John Glover
So now that you've finally decided to purchase that product
and
can't wait to try it out, you have to find out that it does
anything else but what you've expected. Don't worry, you still
have a chance to get your money back with the following tips
for getting an immediate product refund.
1. False advertising
"Get 10.000 hits to your website in 24 hours". Such tempting
promises might sure make you wanna flip out your credit card
immediately. But when you apply the methods or use the
software
and have to find out that those 10.000 hits might really
result
in 10, then this is a legitimate reason for requesting a
refund. Unfortunately it's not always that easy. Many vendors
get around such false advertising by stating in the fine print
that these results cannot be guaranteed. Therefore always keep
an eye on such statements and if you cannot believe what's
advertised then search for product reviews using your favorite
search engine.
2. Product outdated
Believe it or not, but I've seen products that were still
advertised and happily took the money out of the customers'
pockets but were totally outdated or didn't work anymore. I
once bought a product that could not be downloaded anymore but
still had the sales page up and running, it even displayed the
current date indicating the end of a special promotion. Every
attempt to contact the creator of the software failed and
after
I read in a forum that I wasn't the only one not being able to
download the software, I contacted the credit card processing
company and got my money back.
3. Usability
Not every software is as user-friendly as Windows (you got the
joke, right?!), which can be frustrating if you want nothing
more than use it immediately. For most complex software
products there exist written tutorials that exactly describe
how to use them and sometimes even video tutorials that make
the product handling even easier. If you've read and watched
all tutorials and still cannot manage to use the product, then
state this to the creator and you should get that refund.
If you've contacted the product creator and still were not
able
to get a refund despite some legitimate and acceptable
reasons,
not all hope is gone. Most marketplaces offer a refund
guarantee for products that were sold through them (e. g.
Clickbank offers its customers a general refund policy of 8
weeks after the product purchase, for a vendor like PayDotCom
you have to contact the credit card processor like Paypal
which
has a refund policy of 60 days).
It is always suggested to clearly state the reason for your
product refund and to keep a friendly communication style.
Even
if the product is not worth a single penny it doesn't make
things easier when you insult the creator. Try to show that
you've really tried to use the product in an efficient way,
maybe attach some screenshots, include suggestions what could
be better, etc. The product creator might loose you as a
customer but still can benefit from your experience and will
most of the time happily give you the refund.
Whatever you do, please be fair. It's just not right to
purchase a product which you badly want and then request a
refund to get your money back but still continue to use the
product. Most marketplaces (Clickbank, PayDotCom) tolerate 2
or
even more refunds, but after that you might not be able to
purchase anything again through the specific company.
About The Author: John Glover is the webmaster of
www.yourshopworld.com - If you want to save yourself
from refund trouble then read and write reviews for thousands
of products at Your Shop World.
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